Refund and Returns Policy – Krishnaveni Lace House

Effective Date: 26 July 2026

Thank you for shopping with Krishnaveni Lace House. We strive to provide quality products and excellent service. Please read our Refund & Returns Policy carefully before making a purchase.

1. Returns

You may request a return if:

You received the wrong product.
You received a damaged or defective product.
The product was missing items that were part of your order.

To be eligible for a return:

The request must be made within 7 days of delivery.
The product must be unused, in its original condition, and in its original packaging.
Proof of purchase (Order ID or Invoice) is required.
Customers must record a clear unboxing video from the moment the sealed package is opened until the product is fully inspected. This unboxing video is mandatory for claims related to damaged, missing, incorrect, or defective items. Claims submitted without a complete unboxing video may not be eligible for return, replacement, or refund.

To be eligible for a return:

The request must be made within 7 days of delivery.
The product must be unused, in its original condition, and in its original packaging.
Proof of purchase (Order ID or Invoice) is required.

2. Non-Returnable Items

The following items are not eligible for return unless they are damaged or incorrect:

Cut lace, ribbons, cords, or customized materials.
Opened or used embroidery materials.
Products damaged due to misuse or improper handling by the customer.
Products purchased during clearance or special sale (unless damaged or incorrect).

3. Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Refund processing may take 5–7 business days, depending on your bank or payment provider.

4. Exchange

We offer exchanges only for products that are damaged, defective, or incorrectly delivered, subject to stock availability.

5. Cancellation

Orders can be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled.
If a cancelled order has already been paid for, the refund will be processed to the original payment method.

6. Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Krishnaveni Lace House