At KrishnaveniLaceHouse, we carefully pack and dispatch every order. Returns or refunds are accepted only in cases of a damaged product, incorrect product, or other eligible issue as described in this policy.
If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery with your Order ID and the required evidence.
For any claim relating to a damaged, missing, defective, or incorrect product, a complete and clear unboxing video of the parcel is mandatory.
The unboxing video must clearly show the sealed parcel, shipping label, condition of the package, opening of the parcel, and the product received. The video should be continuous and unedited so that the condition of the parcel and product can be properly verified.
If a proper and complete unboxing video is not provided, the damage or product-related return/refund claim may not be accepted.
Once we receive your complaint, Order ID, photographs, and the required unboxing video, we will review the claim.
A return or refund will be accepted only after our team verifies that the issue is eligible under this policy and that the submitted evidence clearly supports the claim.
Products that have been used, altered, damaged after delivery, or handled improperly by the customer may not be eligible for return or refund.
Damage or incorrect-product complaints must be reported within 48 hours of delivery. Claims reported after this period may not be accepted.
If your return or refund is approved, the applicable refund will be processed to the original payment method through Razorpay within 5–7 business days, subject to payment provider and bank processing times.
Opening the parcel without recording a proper unboxing video may make it difficult for us to verify whether the damage or discrepancy occurred before or after delivery. Therefore, customers are strongly required to record the complete unboxing process for any eligible claim.
For any return or refund request, please contact KrishnaveniLaceHouse through the contact details provided on our website and mention your Order ID.