By accessing or using the KrishnaveniLaceHouse website and placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order.
By placing an order on KrishnaveniLaceHouse, you agree to provide accurate and complete delivery and contact information. We may contact you using the details provided by you when necessary to process or deliver your order.
An order is considered successfully placed only after the payment has been successfully completed through the payment gateway provided at checkout.
Payments are processed through the Razorpay payment gateway available at checkout. We do not store your complete card, UPI, or bank payment credentials on our servers.
Cash on Delivery (COD) is not available. Orders must be paid online through the available payment options at checkout.
We make reasonable efforts to display product images, descriptions, colours, and other information accurately. However, product images may appear slightly different depending on your device or screen settings.
Minor variations in colour, texture, pattern, or finish may occur, particularly with handmade, embroidery, lace, and textile materials. Such minor variations shall not necessarily be considered a product defect.
All products are subject to availability. If a product becomes unavailable after an order is placed, we may cancel the affected order and process any applicable refund through the original payment method.
Orders are shipped through our available courier partners. Delivery timelines are estimates and may vary depending on the delivery location, courier operations, weather, holidays, or circumstances beyond our control.
Please refer to our Shipping & Cancellation Policy for detailed information about processing time, delivery timelines, tracking, RTO, and cancellation.
Returns and refunds are subject to our Returns & Refunds Policy. Customers must follow the requirements and time limits specified in that policy.
For damage, missing, defective, or incorrect-product claims, a proper and complete unboxing video may be required for verification. Claims without the required evidence may not be accepted.
Order cancellation is subject to our Shipping & Cancellation Policy. Cancellation requests may be accepted before dispatch, subject to the applicable conditions.
Once packing or dispatch has started, cancellation may not be allowed. Applicable shipping or return charges may be deducted where permitted under the relevant policy.
Customers are responsible for providing correct name, phone number, address, city, state, PIN code, and other delivery information.
We are not responsible for delivery failure or additional charges caused by incorrect or incomplete information provided by the customer.
Orders placed by exploiting technical errors, misusing coupon codes, manipulating offers, using unauthorized methods, or otherwise violating our Website rules may be cancelled without notice.
Where an order is found to involve fraudulent, abusive, or unauthorized activity, we may take appropriate action, including cancellation of the order and restriction of future orders, subject to applicable law.
You agree not to misuse the Website, attempt unauthorized access, interfere with Website operation, introduce malicious code, or use the Website for unlawful purposes.
Unless otherwise stated, the content of this Website, including text, images, logos, graphics, product information, and design elements, is owned by or used by KrishnaveniLaceHouse and may not be copied, reproduced, modified, or distributed without permission.
We take reasonable steps to maintain accurate product information and reliable Website operation. However, temporary interruptions, technical errors, courier delays, or circumstances beyond our reasonable control may occur.
We may update these Terms & Conditions from time to time. Changes will become effective when the updated terms are posted on this page. Customers are encouraged to review this page periodically.
If you have any questions regarding these Terms & Conditions, please contact KrishnaveniLaceHouse through the contact details provided on our Website.